RealtyConnect

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Sign in My flats

Delete your account

Clients can delete their account themselves, in the app or on this website. It takes effect at once.

  1. In the app

    1. Open the Me tab.
    2. Under Account, tap Delete account.
    3. Confirm with Delete.

  2. On the website

    1. Sign in on My flats with the code we email you.
    2. Open Delete account at the bottom.
    3. Type DELETE and press Delete my account.

    Go to My flats

No longer have the app or the email inbox? Write to info@realtyconnect.app from the address you signed up with, or tell us which address it was. We delete it and confirm by email within 30 days.

Erased straight away

Your account
Email, name, sign-in sessions and any password.
Saved flats
Every flat you saved.
Saved searches
Your alerts and their settings.
Inbox and devices
Your notifications and the push tokens of your phones.
Summaries
Summaries you asked us to email, and the addresses they went to.
View counters
The daily count of flats you opened.

Kept, and why

Enquiries you sent an agent
The message, name and contact you gave. Kept up to 24 months after the last contact, as our privacy notice says, so the agency can answer questions about a deal. Ask by email to remove one sooner.
Records an agent keeps
If you dealt with an agent, their own client notes and deal records stay with the agency. Hong Kong law, including the anti-money-laundering rules for estate agents, requires transaction records to be kept.
Backups
Encrypted database backups roll over within 30 days. Nothing is restored from them except to recover from a failure.

Agent accounts

Agent accounts are issued by the agency. To close one, ask the office: your listings stay on record under your licence, and your sign-in, phone and devices are removed.

Privacy notice